Work at the Olympic Center!
Current Opportunities
Sales Manager, Tourism
Position Overview
ORDA is seeking a Sales Manager, Tourism responsible for growing visitation, participation, and community engagement across ORDA’s Legacy Sites through education, tourism, corporate and group experiences, and community outreach. This position proactively develops new business, partnerships, and opportunities with schools, youth organizations, tour operators, businesses, community organizations, and other group markets while creating programs and experiences that drive year-round visitation and revenue.
This role extends beyond traditional group sales by developing new programming, cultivating strategic partnerships, and creating immersive Olympic inspired experiences that leverage ORDA’s unique Olympic legacy to attract new markets and drive visitation.
Duties and Responsibilities
Overall
- Develop and sell school field trips, educational programs, youth group experiences, bus tours, corporate retreats, team-building programs, and customized group experiences across the Legacy Sites
- Proactively identify and pursue new markets, partnerships, and group opportunities that increase year-round visitation and utilization of Olympic Authority venues.
- Build and maintain relationships with school districts, colleges, youth organizations, tour operators, motorcoach companies, businesses, community organizations, tourism partners, and other organizations to grow visitation and repeat business.
Relationship Management
- Develop and manage sales opportunities within the youth, school, tourism, corporate, community, and organized group markets for all Olympic Legacy Sites.
Sales Management
- Coordinate group bookings from initial inquiry through planning and execution, working with venue operations and internal departments to ensure a seamless guest experience.
- Work with venue teams to ensure venues also identify new activities, packages, and group experiences that can be developed into marketable products and generate incremental revenue.
- Develop proposals, pricing, itineraries, contracts, and other sales materials for group programs and experiences.
- Track sales activity, group visitation, community participation, event attendance initiatives, and business development efforts to evaluate performance and identify growth opportunities.
- Maintain accurate records within CRM and event management systems, support departmental initiatives, and perform other duties as assigned.
Product Management
- Develop and execute Olympic-inspired competitions and team-building experiences for corporate groups, schools, youth organizations, and other groups, incorporating Olympic venues, activities, scoring, medals, podium ceremonies, and other elements that create an authentic and memorable Olympic experience.
- Create customized single- and multi-venue itineraries that showcase the Olympic Legacy Sites and encourage groups to experience multiple venues and activities during their visit.
- Develop community programs and partnerships that strengthen relationships between the Olympic Authority, local residents, schools, businesses, and community organizations
Event and Program Attendance
- Develop school and youth group attendance programs, field trips, community days, student experiences, and other initiatives surrounding national and international sporting events.
- Lead outreach initiatives that increase school, youth, and community attendance at sporting events hosted across Olympic Authority venues
- Identify opportunities to create recurring community initiatives and programs that encourage local engagement with Olympic Authority venues throughout the year.
Marketing and Promotions
- Collaborate with Marketing and venue leadership to develop targeted outreach and promotional strategies that increase awareness and attendance for sporting events within the local and regional community.
- Conduct site tours, sales presentations, familiarization tours, and outreach meetings for prospective clients and partners.
- Represent the Olympic Authority at tourism trade shows, group travel events, community events, educational conferences, networking opportunities, and other relevant industry functions.
- Collaborate with ROOST and other tourism partners to identify opportunities to expand group visitation and incorporate Olympic Legacy Sites into regional itineraries and tourism initiatives.
Skills and Qualifications:
- Bachelor’s degree in Hospitality, Tourism, Business, Marketing, Recreation, Education, or related field preferred.
- Three years of experience in sales, hospitality, tourism, recreation, destination marketing, event planning, or business development.
- Strong relationship-building, communication, and organizational skills.
- Ability to develop creative programming and identify new business opportunities.
- Ability to manage multiple projects and priorities simultaneously.
Salary Range and Benefits:
The salary range for this position is $58,512 to $84,258. The hiring range for this specific position is $58,512 – $64,363 per year. Final offer will be within the hiring range and will be dependent on qualifications and experience.
The Olympic Authority offers an excellent benefits package that includes paid leave (paid parental, sick, vacation, and personal time); paid holidays; health, dental, and vision insurances; long term disability and supplemental life insurance at preferred rates; participation in the NYS and Local Retirement Systems; and optional participation in NYS Deferred Compensation.
Interested Candidates should email a letter of interest and resume with the subject heading,
“Sales Manager, Tourism” to:
Any offer of employment will be contingent upon the completion of a successful background check in accordance with the Olympic Authority’s Background Check Policy:
https://orda.org/wp-content/uploads/sites/7/2023/03/Background-Check-Policy.Revised.12.7.22.pdf
Background checks will be conducted by a Third-Party Administrator of the Olympic Authority’s choosing in compliance with the requirements of the New York State Fair Credit Reporting Act (General Business Law § 380) and the Federal Fair Credit Reporting Act (15 U.S.C. § 1681).
The Olympic Authority is an Affirmative Action/Equal Opportunity Employer
Senior Ticket Sales Clerk – Retail Store
Job Summary:
The Olympic Regional Development Authority (Olympic Authority) is seeking customer service-oriented individuals to work in the Olympic Center ORDA store located in beautiful downtown Lake Placid. Successful candidates will greet customers and ascertain their wants and needs in a friendly and professional manner.
Primary Responsibilities:
Regular duties include, but are not limited to:
- Operate POS
- Check in and tag apparel and merchandise
- Opening and closing cash registers, performing tasks such as counting money, separating charge slips, coupons, vouchers, and balancing cash drawers, when needed
- Providing excellent customer service
- Assisting the Store Supervisor in merchandising, cleaning, organizing the backstock room, restocking the sales floor
- Monitoring and maintaining store inventory
- Other related duties as assigned
Minimum Qualifications:
- Excellent communications and interpersonal relationship skills
- Strong organizational skills
- Exhibits team-oriented leadership practice
- Ability to lift 20-30
- Strong communication skills and approachability
- Previous retail experience is preferable but not necessary
Wage/Salary:
This position is identified as a Grade 13 on the ORDA/CSEA schedule with an entry rate of $20.39 per hour
Interested candidates should email a letter of interest and resume with the subject line
Senior Ticket Clerk, Retail Store to:
Any offer of employment will be contingent upon the completion of a successful background check in accordance with the Olympic Authority’s Background Check Policy:
https://orda.org/wp-content/uploads/sites/7/2023/03/Background-Check-Policy.Revised.12.7.22.pdf
Background checks will be conducted by a Third-Party Administrator of the Olympic Authority’s choosing in compliance with the requirements of the New York State Fair Credit Reporting Act (General Business Law § 380) and the Federal Fair Credit Reporting Act (15 U.S.C. § 1681).
The Olympic Authority is an Affirmative Action/Equal Opportunity Employer
Refrigeration Plant Mechanic
Job Summary:
The Refrigeration Plant Mechanic supports the operation of world-class ice facilities at the Olympic Center in Lake Placid. This role is responsible for operating, maintaining, and repairing industrial refrigeration systems that produce and sustain high-quality ice surfaces for hockey, figure skating, and major events. The position plays a critical role in maintaining the standards expected of a historic Olympic venue.
Duties and Responsibilities:
- Operate and monitor industrial refrigeration systems, supporting multiple ice surfaces
- Maintain precise ice conditions suitable for hockey, figure skating, and competitions
- Perform preventative maintenance and repairs on compressors, condensers, evaporators, pumps, valves, and control systems including monitoring glycol systems, pressures, temperatures, and system efficiency
- Troubleshoot mechanical, electrical, and PLC/control system issues
- Maintain detailed logs of plant operations, maintenance activities, and safety inspections
- Ensure compliance with all OSHA, EPA, and New York State safety and environmental regulations
- Support ice resurfacing operations and coordinate with ice technicians and event staff
- Assist in preparing ice surfaces for tournaments, training camps, and special events
- Respond to system alarms, emergencies, or refrigerant leaks in accordance with safety protocols
Skills and Qualifications:
High school diploma or equivalent; technical or trade school training preferred, HVAC/R certification preferred, 3+ years of experience in industrial refrigeration, ice rink operations, or similar facilities, Strong knowledge of refrigeration systems and ice-making processes Ability to read blueprints, schematics, and technical manuals, Familiarity with computerized maintenance management systems, Valid driver’s license required. EPA section 608 certification required, if not at time of employment no later than 1 calendar year after hire date.
Wage/Salary:
This position is identified as a Grade 17 on the ORDA/CSEA schedule with an entry rate of $27.43 per hour. The Olympic Authority offers an excellent benefits package that includes paid leave (sick, vacation, and personal time), paid holidays, health, dental, and vision insurance, participation in the NYS and Local Retirement Systems, and participation in NYS Deferred Compensation, as defined under the CSEA contract.
Interested candidates should complete an application and forward to (electronic submissions preferred):
Marianne Smith
Human Resources Coordinator
[email protected]
Any offer of employment will be contingent upon the completion of a successful background check in accordance with the Olympic Authority’s Background Check Policy:
https://orda.org/wp-content/uploads/sites/7/2023/03/Background-Check-Policy.Revised.12.7.22.pdf
Background checks will be conducted by a Third-Party Administrator of the Olympic Authority’s choosing in compliance with the requirements of the New York State Fair Credit Reporting Act (General Business Law § 380) and the Federal Fair Credit Reporting Act (15 U.S.C. § 1681).
The Olympic Authority is an Affirmative Action/Equal Opportunity Employer
Maintenance Assistant Third Shift
Job Summary:
The Olympic Center in Lake placid is looking to hire a Maintenance Assistant for the third shift. Hours of work would be 11pm to 7am and this will be full time employment. Successful Candidate would be working with 1 -2 other staff, and one would be their immediate supervisor.
Duties and Responsibilities:
Maintenance Assistant are responsible for operating a variety of self-propelled equipment as well as construction, operations, repair, and maintenance of equipment., Successful candidates will perform a variety of jobs including minor laboring tasks, general maintenance, Sweeping, Mopping and general cleaning. Nights, weekends and holiday work will be required. Applicants should have at least one year’s experience related to the above and possession of a valid/clean New York State Driver’s License.
Skills and Qualifications:
Successful candidates will need to be self-motivated as this job may require you to be working alone at times. Needs to be able to do rounds of the building and check the machine room during the overnight hours.
Wage/Salary:
Entry rate of $20.39. The Olympic Authority offers an excellent benefit package including paid leave (vacation, holiday, sick and personal leave); participation in the NYS and Local retirement system; health, dental, and vision insurance; and optional participation in NYS Deferred Compensation.
Interested candidates should complete an application and forward to (electronic submissions preferred):
Marianne Smith
Human Resources Coordinator
[email protected]
Any offer of employment will be contingent upon the completion of a successful background check in accordance with the Olympic Authority’s Background Check Policy:
https://orda.org/wp-content/uploads/sites/7/2023/03/Background-Check-Policy.Revised.12.7.22.pdf
Background checks will be conducted by a Third-Party Administrator of the Olympic Authority’s choosing in compliance with the requirements of the New York State Fair Credit Reporting Act (General Business Law § 380) and the Federal Fair Credit Reporting Act (15 U.S.C. § 1681).
The Olympic Authority is an Affirmative Action/Equal Opportunity Employer
Senior Ticket/Box Office Associate
Job Summary:
The Senior Ticket/Box Office Associate at the Olympic Center is responsible for managing ticket sales, providing excellent customer service, and ensuring smooth box office operations. This position plays a critical role in enhancing the customer experience and supporting event operations. The Senior Ticket/Box Office Associate reports to the Sales Supervisor and collaborates closely with the Business Manager and other departments to achieve sales targets and maintain operational standards. Weekend and holiday work will be required.
Primary Responsibilities:
Regular duties include, but are not limited to:
- Box Office Operations Management
- Perform daily ticket sales operations to ensure smooth functioning and adherence to policies..
- Monitor ticket inventory and coordinate with event organizers to ensure availability.
- Maintain box office layout and systems to optimize efficiency and customer experience.
- Customer Service Management
- Ensure excellent customer service is provided at all times, addressing customer inquiries and resolving issues promptly.
- Handle escalated customer complaints and issues professionally.
- Financial Responsibilities
- Conduct daily cash-outs and ensure accurate financial reporting.
- Implement loss prevention strategies and ensure compliance with financial procedures.
- Event Coordination
- Assist with on-site event operations, including ticket scanning and customer assistance.
- Communicate effectively with other departments to support event operations.
- Miscellaneous Responsibilities
- Support the overall responsibilities of the Sales and Box Office, Guest Services, and venue operations.
- Perform miscellaneous support duties as requested by the Sales Supervisor and Business Manager.
Minimum Qualifications:
Required:
- Minimum of 3 years of experience in ticket sales, customer service, or administrative roles, preferably in a similar environment.
- Excellent organizational and multitasking skills.
- Strong communication and interpersonal skills.
- Attention to detail and a high level of accuracy.
- Ability to stay calm and resolve customer and staff issues in a rational and proactive manner.
Preferred, but not required:
- Experience in the sports or entertainment industry.
- Knowledge of ticketing systems and software.
- Experience with cash management and financial reconciliations.
- Supervisory or management experience.
Wage/Salary:
This position is identified as a Grade 13 on the ORDA/CSEA schedule with an entry rate of $19.96 per hour
Interested candidates should email a letter of interest and resume with the subject line
Senior Ticket/Box Office Associate to:
Any offer of employment will be contingent upon the completion of a successful background check in accordance with the Olympic Authority’s Background Check Policy:
https://orda.org/wp-content/uploads/sites/7/2023/03/Background-Check-Policy.Revised.12.7.22.pdf
Background checks will be conducted by a Third-Party Administrator of the Olympic Authority’s choosing in compliance with the requirements of the New York State Fair Credit Reporting Act (General Business Law § 380) and the Federal Fair Credit Reporting Act (15 U.S.C. § 1681).
The Olympic Authority is an Affirmative Action/Equal Opportunity Employer
CLEANERS
Cleaners’ duties are janitorial in nature (sweeping, mopping, general cleaning, disinfecting, etc.) Successful candidates will also perform other labor-oriented duties as assigned. Nights, weekends and holiday work will be required. Applicants must be at least 18 years of age and physically able to perform manual labor including lifting up to 100 lbs. Staff required to work evening/night shifts and/or holidays receive premium pay.
COMPENSATION: Entry rate of $20.39. ORDA offers an excellent benefit package including paid leave (vacation, holiday, sick and personal time); participation in the NYS and Local Retirement Systems; health, dental, and vision insurances; and optional participation in the NYS Deferred Compensation Plan.
Interested candidates should complete an application and forward to (electronic submissions preferred):
Marianne Smith
Human Resources Coordinator
[email protected]
The Olympic Authority is an Affirmative Action/Equal Opportunity Employer.
MAINTENANCE ASSISTANT / EQUIPMENT OPERATOR
Maintenance Assistant/Equipment Operators are responsible for operating a variety of self-propelled equipment as well as construction, operations, repair, and maintenance of equipment. Under the direction of the Olympic Center General Manager, successful candidates will perform a variety of jobs including minor laboring tasks, general maintenance, as well as operation of heavy equipment. In addition to operating a Zamboni, the successful candidate may operate front-end loaders, road-graders, tractor mowers, and snowplows. Nights, weekends and holiday work will be required. Applicants should have at least one year’s experience related to the above and possession of a valid/clean New York State Driver’s License appropriate for the type of vehicle operated. Maintenance Assistants/Equipment Operators are classified as a Grade 13 on the ORDA/CSEA schedule with an entry rate of $20.39 per hour, plus benefits as defined under the CSEA contract. Premium pay for evening/night work as well as work on holidays.
Interested candidates should complete an application and forward to (electronic submissions preferred):
Marianne Smith
Human Resources Coordinator
[email protected]
The Olympic Authority is an Affirmative Action/Equal Opportunity Employer.